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Homeowners, please use the form to contact us, or give us a call at 1-855-375-3300
Existing Residents
Please use our Residents section to submit maintenance requests, pay rent, etc.
Prospective Residents
Please search our rental listings and then schedule a showing or apply online.
Clients/ Owners
View statements & account information 24/7 via our Owners Portal
Use the form below, or please call us at: 1-855-375-3300
Our Office
111 Fourth Avenue, Suite 139
St. Catharines, ON L2S 3P4
1-855-375-3300
Posted onTrustindex verifies that the original source of the review is Google. My rental unit was managed by Welcome Home Management and I was pleasantly surprised with the ease of service and excellent communication. Each interaction felt personal and professional. I was responded to swiftly and if a quick response wasn't possible I was notified shortly after with the reason and apologies. I required a repair and the request form was super easy to find and use and the team communicated with me throughout until it was remedied. I would recommend their services to anyone who is looking to have a property manager for their property!Posted onTrustindex verifies that the original source of the review is Google. I truly enjoyed living in this house. Everything was in excellent condition, well-maintained, and very comfortable. Thank you for providing such a wonderful place to call home.Posted onTrustindex verifies that the original source of the review is Google. I’ve had a very good experience with this company and Mr. Furrakh. The house is in great condition, located in a very good area, and they truly care about keeping their properties well-maintained for a positive living experience. No tricks, no fine print — everything has been straightforward and professional.Posted onTrustindex verifies that the original source of the review is Google. Very quick and professional services! Paula Cortes is very reliable 👍🏾👍🏾👍🏾👍🏾👍🏾Posted onTrustindex verifies that the original source of the review is Google. I generally avoid writing reviews, but my experience with this property management company left me feeling compelled to share a candid account. One of the main reasons I chose to work with them was their promise to handle quarterly bill collection from tenants, which would have been a big help in managing expenses. Unfortunately, this never happened. Despite their assurances, the bills were not collected, and I ended up having to shoulder those costs myself, which was frustrating and made financial planning more difficult. Another ongoing issue was the lack of cost sensitivity when sourcing contractors. Each month, I received repair and maintenance bills that felt excessive, and it became clear that no real effort was being made to find more reasonably priced alternatives. As a landlord, this made it extremely difficult to break even, and I had to start looking for more affordable vendors on my own - something I expected the management company to handle as part of their service. Additionally, they failed to follow through on their promise of a post-tenancy clean-out. One of my units was left untouched after a tenant moved out, and when I reached out to ask about it, I received no response at all. That kind of silence, especially when you’re paying for a service was both disappointing and unprofessional. That said, I do want to acknowledge Christina, who was consistently helpful throughout my time working with the company. She was often responsive and, on more than one occasion, went out of her way to ensure things got done on site. Her effort and professionalism stood out, even when the overall experience was lacking. In summary, my experience was marked by unfulfilled commitments, poor cost management, and a lack of accountability. While there were some bright spots, the broader service did not meet the standards I expected or was promised. I hope this feedback helps others make informed decisions and encourages the company to address these gaps.Posted onTrustindex verifies that the original source of the review is Google. We’ve recently moved into a home managed by Welcome Home Management, and it’s been a great experience so far. Michael, who coordinated everything with us, has been incredibly helpful and patient from day one, always quick to respond and follow up on any questions we had. It really made settling into our new place much easier and stress-free. Much recommended!Posted onTrustindex verifies that the original source of the review is Google. Very happy with Welcome Home Management. They are very helpful and professional.Posted onTrustindex verifies that the original source of the review is Google. The team at Welcome home was exceptionally helpful after our house fire They were extremely warm and friendly and accommodating. THEY GOT INTO OUR NEW RENTAL HOME IN RECORD TIMEPosted onTrustindex verifies that the original source of the review is Google. Jay and his wife are the most friendly and understanding landlords anyone can have. Always willing to work with you and it makes life easier. They are very understanding and easy to talk too. They are very passionate about keeping the condition of their properties at the highest level and they do an amazing jog of it. Everything is taken care of immediately and professionally. I enjoyed the 4 years being a tenant and will always recommend them. You won’t find anyone like than.
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