Partner with Welcome Home

We Put Our Experience to the Test

Our management team has worked extensively across Niagara Region, and we know what it takes to keep your home performing optimally.

Receive the Ongoing Attention You Deserve

Never deal with another rental headache solo; we find innovative solutions to the problems you face & resolve conflict promptly.

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Our online account system makes it easy to monitor your investment at any time. Simply sign in to get started.

Welcome Home Property Management

Meet The Team


Jay Shaw

General Manager

Jay leads the team at Welcome Home Management, however, he is the first one to give credit to the strong team who work along side of him. Without them, Welcome Home wouldn’t be where we are today, he tells investors on a regular basis.

Welcome Home Management was created in 2016 after Jay had one of those experiences you likely may have had with a property manager in the past. Like you, Jay was no different.

Jay wanted to do things differently. Much differently. He chose to focus on the investor and not himself. While building Welcome Home Management, Jay recalled this encounter with the property manager and all the other pain points that he’d had as an investor, and focused on correcting those for his clients.

At the end of the day, we want our investors to be profitable. If they are profitable, they are happy. It’s not rocket science, but a lot of property management companies lose sight of that simple fact.

Jay coaches investors on the fundamentals to look for when acquiring rental properties and works with investors every step of the way, not just when the deal closes. He further assists investors by working with them through the marketing, showing, and placement of qualified tenants in the property. Experience the Welcome Home difference. Reach out to us today and learn why more investors are choosing to work with Welcome Home!



Luis Cova

Operations Manager

Luis Cova is the first point of contact at Welcome Home Management as our Operations Manager. Luis' job at Welcome Home is to take what Jay envisions the company to be and create and oversee the processes to achieve that vision. He is the main point of contact for all of our Owner Partners.

While relatively new to the Property Management Space, Luis graduated from Law School in 2017 and is currently working towards his Masters of Corporate Law.

Coming from a Latin country, Luis very much enjoys going to the beach. He also enjoys sightseeing, spending time with family, watching movies and reading historical fiction books.


Beth Ilustre

Maintenance Coordinator & Property Manager

Maribeth is an experienced off-shore Property Manager.

She began her Property Management Career in 2014 and is in PM for almost 6 years.

She handles several departments such as Leasing, Collections, Utilities, Maintenance, Listing, and Owner Relations.

She is all over Property Management and audit.

She also has a great look and hands over Customer Service experience over 10 years of mixed vertical from Real Estate, e-Commerce, and Telco.

She joined the Welcome Home Management team this 2021 as a Maintenance Coordinator, to make sure that tenant's needs and owner's property are taken care of.

During her leisure time, she loves traveling with her kids, be on the beachfront, road trips, and camping.

She loves cooking, singing, and being part of NGOs that work for the common good, especially during the pandemic.

She is family-oriented so her goal is to treat each tenant, owner, and vendor as FAMILY


Diana Leal

Finance Coordinator

Diana Leal is an Industrial Engineer specialized in quality and productivity, having professional and personal growth as a leader in the customer service area.
In 2021, Diana joined the Welcome Home Management team as Finance Coordinator, working with each and one of our clients to ensure financial well-being and achieve the team goals.

She is enthusiastic, responsible, and organized to face new challenges. She likes to travel, have fun and spend time with family.
Her goal is to enjoy all the work and personal stages of life and live them fully.


Bernadine Cagalitan

Leasing Coordinator

Bernadine has been a Virtual Assistant for 6 years. Being a Freelance VA is a privilege for her as she can manage her own time and has been able to keep everyone in her home safe during this pandemic. Working full-time as a VA has been a big goal for her.

She is a BS in Marine Transportation, but after finishing her studies she decided not to onboard a boat. One day, she found herself working in the property management field comfortably and so she decided to pursue it as a career. In her leisure time, Bernadine likes to spend time with family and watch movies.


Kristen Koros

Property Associate

Kristen Koros takes great pride in her work and enjoys challenging herself and developing new skills.

Kristen plays a vital role in the Welcome Home Management team as the Property Associate, and is constantly working to make sure that every detail in our clients' property is being thoughtfully and thoroughly processed, while ensuring that our tenants are receiving personalized care.

Prior to her life of running to our client's properties, Kristen was a Chef and a baker. Kristen really enjoys baking and decorating cakes with her children.


Sebastian Balsom

Leasing Agent

Sebastian has long had a passion for real estate and property management. It wasn’t until recently that he made the choice to pursue it as a career. He is in the process of completing his real estate salesperson program at Humber College.

In 2021, Sebastian joined the Welcome Home team as a Leasing Representative, responsible for primarily showing available properties to potential tenants. When meeting with prospective tenants, Sebastian provides them with the necessary information so that they’ll be able to make an informed decision.

During his downtime, Sebastian enjoys a game of golf, soccer, and basketball, as well as spending time with his family and friends.

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Ready to get started with us?

Give us a call today to schedule a free consultation and learn how we can help you maximize your earnings, resolve tenant headaches, and protect your investment.