Partner with Welcome Home

We Put Our Experience to the Test

Our management team has worked extensively across Niagara Region, and we know what it takes to keep your home performing optimally.

Receive the Ongoing Attention You Deserve

Never deal with another rental headache solo; we find innovative solutions to the problems you face & resolve conflict promptly.

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Our online account system makes it easy to monitor your investment at any time. Simply sign in to get started.

Welcome Home Property Management

Meet The Team


Jay Shaw

General Manager

Jay leads the team at Welcome Home Management, however, he is the first one to give credit to the strong team who work along side of him. Without them, Welcome Home wouldn’t be where we are today, he tells investors on a regular basis.

Welcome Home Management was created in 2016 after Jay had one of those experiences you likely may have had with a property manager in the past. Like you, Jay was no different.

Jay wanted to do things differently. Much differently. He chose to focus on the investor and not himself. While building Welcome Home Management, Jay recalled this encounter with the property manager and all the other pain points that he’d had as an investor, and focused on correcting those for his clients.

At the end of the day, we want our investors to be profitable. If they are profitable, they are happy. It’s not rocket science, but a lot of property management companies lose sight of that simple fact.

Jay coaches investors on the fundamentals to look for when acquiring rental properties and works with investors every step of the way, not just when the deal closes. He further assists investors by working with them through the marketing, showing, and placement of qualified tenants in the property. Experience the Welcome Home difference. Reach out to us today and learn why more investors are choosing to work with Welcome Home!


Luis Cova

Operations Manager

Luis Cova is the first point of contact at Welcome Home Management as our Operations Manager. Luis' job at Welcome Home is to take what Jay envisions the company to be and create and oversee the processes to achieve that vision. He is the main point of contact for all of our Owner Partners.

While relatively new to the Property Management Space, Luis graduated from Law School in 2017 and is currently working towards his Masters of Corporate Law.

Coming from a Latin country, Luis very much enjoys going to the beach. He also enjoys sightseeing, spending time with family, watching movies and reading historical fiction books.


Carlos Cuilty

Maintenance Coordinator

Carlos is the Maintenance Coordinator at Welcome Home Management. His main and only focus is to provide our Owners and Residents with quick resolutions to all of the maintenance issues that can come up. Carlos works closely with our maintenance technician and contractors.

Carlos is a person with professional experience in different companies at different job positions including a role in Customer Success at Disney, and Maintenance Coordinator at a Condominium Building.

In his free time, he likes to play and watch sports, his favorite one being the NFL.


Jose Munoz

Leasing Coordinator & Customer Success Specialist

Jose is the Leasing Coordinator and Customer Success Specialist at Welcome Home Management. He is in charge of coordinating everything related to posting our Owner's properties for rent, and making sure we find great Residents to call them home. He will also be the first point of contact when anyone calls in our office line.

Joseis an enthusiastic and cheerful Administrative Engineer who graduated in 2015. He has worked for inner customer service and human resources areas for different companies over several years. He's currently studying Project Administration as his second bachelor's degree to be able to have a deeper understanding of the way all kinds of projects should be done in order to be successful.

His interests are; reading fictional drama books, spending time with family and friends, traveling as much as possible, and learning languages, with French being his next goal.


Sebastian Balsom

Leasing Representative

Sebastian has long had a passion for real estate and property management. It wasn’t until recently that he made the choice to pursue it as a career. He is in the process of completing his real estate salesperson program at Humber College.

In 2021, Sebastian joined the Welcome Home team as a Leasing Representative, responsible for primarily showing available properties to potential tenants. When meeting with prospective tenants, Sebastian provides them with the necessary information so that they’ll be able to make an informed decision.

During his downtime, Sebastian enjoys a game of golf, soccer, and basketball, as well as spending time with his family and friends.


Kristen Koros

Property Associate

Kristen Koros takes great pride in her work and enjoys challenging herself and developing new skills.

Kristen plays a vital role in the Welcome Home Management team as the Property Associate, and is constantly working to make sure that every detail in our clients' property is being thoughtfully and thoroughly processed, while ensuring that our tenants are receiving personalized care.

Prior to her life of running to our client's properties, Kristen was a Chef and a baker. Kristen really enjoys baking and decorating cakes with her children.


Paula Cortes

Onboarding Specialist

Paula is the Onboarding Specialist here at Welcome Home Management, in charge of ensuring that both our new Owner clients and our new Residents have everything they need when joining our company in any fashion.

Paula previously worked as a Leasing Specialist and Property Coordinator for 10 years at a single company.

Troubleshooting and customer care is very important for her. As she is extremely organized and methodical, she has known for a long time that she excels in repeating tasks.

Paula is motivated by a lot of factors and is always looking forward to putting her skills and abilities to good use in forming great working relationships.

During her free time, Paula loves to cook and scour through local markets for any hidden gems.

Paula also loves watching movies and TV series. Paula's other big passion is music, as she comes from a very music-oriented family.

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Give us a call today to schedule a free consultation and learn how we can help you maximize your earnings, resolve tenant headaches, and protect your investment.