Partner with Welcome Home
Meet The Team
Jay Shaw
General Manager
Jay leads the team at Welcome Home Management, however, he is the first one to give credit to the strong team who work along side of him. Without them, Welcome Home wouldn’t be where we are today, he tells investors on a regular basis.
Welcome Home Management was created in 2016 after Jay had one of those experiences you likely may have had with a property manager in the past. Like you, Jay was no different.
Jay wanted to do things differently. Much differently. He chose to focus on the investor and not himself. While building Welcome Home Management, Jay recalled this encounter with the property manager and all the other pain points that he’d had as an investor, and focused on correcting those for his clients.
At the end of the day, we want our investors to be profitable. If they are profitable, they are happy. It’s not rocket science, but a lot of property management companies lose sight of that simple fact.
Jay coaches investors on the fundamentals to look for when acquiring rental properties and works with investors every step of the way, not just when the deal closes. He further assists investors by working with them through the marketing, showing, and placement of qualified tenants in the property. Experience the Welcome Home difference. Reach out to us today and learn why more investors are choosing to work with Welcome Home!
Crystal White
Client Success and Onboarding Specialist
Crystal is a professional in the area of Client Success and Onboarding. With a background spanning over 3 years, she is adept at fostering strong client relationships and coordinating smooth transitions for new clients. Crystal’s strength lies in creating customized onboarding strategies and swiftly addressing any challenges that may arise.
Her unwavering dedication to client satisfaction has yielded positive outcomes, laying the foundation for long-term partnerships. In her spare time she enjoys spending time with her family, watching shows, and learning about new things.
Trystan Stephens
Maintenance Coordinator
Coming from a Biotechnology and Business Management background, Trystan made an unusual shift to property management.
Trystan is Welcome Home's Maintenance Coordinator. Trystan excels at solving complex problems and applying new ways to tackle tough challenges. Known for his empathy and his desire to help others, Trystan understands the issues and needs brought up by tenants and assists them to the best of his ability.
Aside from Welcome Home, Trystan plays in queer organized softball and volleyball in Hamilton and is an avid gamer. Joining the team at Welcome Home, Trystan looks forward to helping people live without any distractions from daily life.
Kelly TenBrinke
Leasing Representative
Kelly has 40 years of experience in administration, accounting, and customer service in various industries as well is a graduate of both McMaster University and Niagara College. Her spare time is spent doing yoga, water aerobics and watching good movies. She is a proud wife, mother, and grandmother to three beautiful grandchildren.
André Bourgeault
Leasing Representative
As a bilingual (French and English) mortgage agent, realtor and investor, André helps people with their real estate needs including leasing, mortgages, buying, selling and investing. In his leisure time, he loves spending time with his family and relaxing by the beach, camping, hunting, and playing golf and hockey..
Tammy Stewart
Leasing Representative
Tammy applied her love of helping people to own and manage a local food store in the downtown core. Later, she became a multifamily real estate investor currently managing 12 doors. She is now an active leasing agent. In her spare time, Tammy enjoys spending time with her family and cozy days camping near the beach.
Furrakh Ahmad
Leasing Representative
Furrakh is a licensed Realtor since 2013. With ten years of experience in Real Estate, he’s been helping his clients to get the most out of their investments, either buying, selling or managing properties.
Terry Warren
Maintenance Technician
Terry joined Welcome Home Management in 2022 after a successful career in the HVAC industry. While full retirement wasn't completely for him, he works as a maintenance technician ensuring our residents maintenance issues and concerns are addressed in a quick and efficient manner.
Originally from St. Catharines, Terry has 4 grown children and enjoys fishing, travelling, and fixing things around the house.
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