Partner with Welcome Home

We Put Our Experience to the Test

Our management team has worked extensively across Niagara Region, and we know what it takes to keep your home performing optimally.

Receive the Ongoing Attention You Deserve

Never deal with another rental headache solo; we find innovative solutions to the problems you face & resolve conflict promptly.

24/7 Online Portal Access

Our online account system makes it easy to monitor your investment at any time. Simply sign in to get started.

Welcome Home Property Management

Meet The Team


Jay Shaw

General Manager

Jay leads the team at Welcome Home Management, however, he is the first one to give credit to the strong team who work along side of him. Without them, Welcome Home wouldn’t be where we are today, he tells investors on a regular basis.

Welcome Home Management was created in 2016 after Jay had one of those experiences you likely may have had with a property manager in the past. Like you, Jay was no different.

Jay wanted to do things differently. Much differently. He chose to focus on the investor and not himself. While building Welcome Home Management, Jay recalled this encounter with the property manager and all the other pain points that he’d had as an investor, and focused on correcting those for his clients.

At the end of the day, we want our investors to be profitable. If they are profitable, they are happy. It’s not rocket science, but a lot of property management companies lose sight of that simple fact.

Jay coaches investors on the fundamentals to look for when acquiring rental properties and works with investors every step of the way, not just when the deal closes. He further assists investors by working with them through the marketing, showing, and placement of qualified tenants in the property. Experience the Welcome Home difference. Reach out to us today and learn why more investors are choosing to work with Welcome Home!


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Beth Ilustre

Maintenance Coordinator

With over 4 years of experience as a Property Manager, Beth can handle the maintenance and general upkeep of Welcome Home doors. She is trustworthy to take charge of our team and provides supervision, guidance, and training to all new and existing crew members, and to ensure quality control standards are consistently met.

Beth is a graduate of Bachelor of Arts in Mass Communication and has proven her capacity to handle communication with tenants, vendors, and owners to ensure a great flow of resolving any maintenance concerns.

In her spare time, she loves to cook and spend weekends at the beach with her family.

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Kelly TenBrinke

Leasing Representative

Kelly has 40 years of experience in administration, accounting, and customer service in various industries as well is a graduate of both McMaster University and Niagara College. Her spare time is spent doing yoga, water aerobics and watching good movies. She is a proud wife, mother, and grandmother to three beautiful grandchildren.

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André Bourgeault

Leasing Representative

As a bilingual (French and English) mortgage agent, realtor and investor, André helps people with their real estate needs including leasing, mortgages, buying, selling and investing. In his leisure time, he loves spending time with his family and relaxing by the beach, camping, hunting, and playing golf and hockey..

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Tammy Stewart

Leasing Representative

Tammy applied her love of helping people to own and manage a local food store in the downtown core. Later, she became a multifamily real estate investor currently managing 12 doors. She is now an active leasing agent. In her spare time, Tammy enjoys spending time with her family and cozy days camping near the beach.

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Furrakh Ahmad

Leasing Representative

Furrakh is a licensed Realtor since 2013. With ten years of experience in Real Estate, he’s been helping his clients to get the most out of their investments, either buying, selling or managing properties.

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Terry Warren

Maintenance Technician

Terry joined Welcome Home Management in 2022 after a successful career in the HVAC industry. While full retirement wasn't completely for him, he works as a maintenance technician ensuring our residents maintenance issues and concerns are addressed in a quick and efficient manner.

Originally from St. Catharines, Terry has 4 grown children and enjoys fishing, travelling, and fixing things around the house.

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Michael Deguzman

Resident Experience Coordinator

With over 5 years of experience working with various Real Estate Agencies, Michael provides a friendly, professional and honest experience with the company. He has honed his skills at customer management, ensuring that any current and potential residents will be heard and their concerns taken care of. He has the ability to tailor how he speaks to each resident providing them a unique and different experience every time.

A graduate of Mass Communication, he enjoys speaking to people and would have no issues listening to your concerns and will be more than happy to find solutions to further make your experience with our team better.

He has an active hobby of going to the gym, reading and trying out new cafe's and restaurants to eat and drink.

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Give us a call today to schedule a free consultation and learn how we can help you maximize your earnings, resolve tenant headaches, and protect your investment.