Partner with Welcome Home

We Put Our Experience to the Test

Our management team has worked extensively across Niagara Region, and we know what it takes to keep your home performing optimally.

Receive the Ongoing Attention You Deserve

Never deal with another rental headache solo; we find innovative solutions to the problems you face & resolve conflict promptly.

24/7 Online Portal Access

Our online account system makes it easy to monitor your investment at any time. Simply sign in to get started.

Welcome Home Property Management

Meet The Team


Jay Shaw

General Manager

Jay leads the team at Welcome Home Management, however, he is the first one to give credit to the strong team who work along side of him. Without them, Welcome Home wouldn’t be where we are today, he tells investors on a regular basis.

Welcome Home Management was created in 2016 after Jay had one of those experiences you likely may have had with a property manager in the past. Like you, Jay was no different.

Jay wanted to do things differently. Much differently. He chose to focus on the investor and not himself. While building Welcome Home Management, Jay recalled this encounter with the property manager and all the other pain points that he’d had as an investor, and focused on correcting those for his clients.

At the end of the day, we want our investors to be profitable. If they are profitable, they are happy. It’s not rocket science, but a lot of property management companies lose sight of that simple fact.

Jay coaches investors on the fundamentals to look for when acquiring rental properties and works with investors every step of the way, not just when the deal closes. He further assists investors by working with them through the marketing, showing, and placement of qualified tenants in the property. Experience the Welcome Home difference. Reach out to us today and learn why more investors are choosing to work with Welcome Home!


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Crystal White

Client Success and Onboarding Specialist

Crystal is a professional in the area of Client Success and Onboarding. With a background spanning over 3 years, she is adept at fostering strong client relationships and coordinating smooth transitions for new clients. Crystal’s strength lies in creating customized onboarding strategies and swiftly addressing any challenges that may arise.

Her unwavering dedication to client satisfaction has yielded positive outcomes, laying the foundation for long-term partnerships. In her spare time she enjoys spending time with her family, watching shows, and learning about new things.


Josh Andres

Client Success Specialist

Josh is good at making strong relationships with clients and helping them smoothly start using our services. He's great at figuring out the best way to help each client get started, and he's willing to solve any problems that pop up.

Because he cares a lot about making clients happy, they feel warmly welcomed with his help. When he's not at work, Josh loves learning new things and spending time with family and friends.

Elisenia Cifuentes

Elisenia Cifuentes

Resident Services Coordinator

Meet Elisenia Cifuentes, a dynamic force in customer service that infuses energy and innovation into every interaction. With a background in customer-centric roles and a genuine passion for exceeding expectations, she brings a fresh perspective and boundless enthusiasm to her work.

Dedicated experience in the field, she have cultivated a reputation for excellence in managing tenant relationships and addressing their needs with empathy and efficiency.

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Kelly TenBrinke

Leasing Representative

Kelly has 40 years of experience in administration, accounting, and customer service in various industries as well is a graduate of both McMaster University and Niagara College. Her spare time is spent doing yoga, water aerobics and watching good movies. She is a proud wife, mother, and grandmother to three beautiful grandchildren.

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André Bourgeault

Leasing Representative

As a bilingual (French and English) mortgage agent, realtor and investor, André helps people with their real estate needs including leasing, mortgages, buying, selling and investing. In his leisure time, he loves spending time with his family and relaxing by the beach, camping, hunting, and playing golf and hockey..

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Tammy Stewart

Leasing Representative

Tammy applied her love of helping people to own and manage a local food store in the downtown core. Later, she became a multifamily real estate investor currently managing 12 doors. She is now an active leasing agent. In her spare time, Tammy enjoys spending time with her family and cozy days camping near the beach.

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Furrakh Ahmad

Leasing Representative

Furrakh is a licensed Realtor since 2013. With ten years of experience in Real Estate, he’s been helping his clients to get the most out of their investments, either buying, selling or managing properties.

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Terry Warren

Maintenance Technician

Terry joined Welcome Home Management in 2022 after a successful career in the HVAC industry. While full retirement wasn't completely for him, he works as a maintenance technician ensuring our residents maintenance issues and concerns are addressed in a quick and efficient manner.

Originally from St. Catharines, Terry has 4 grown children and enjoys fishing, travelling, and fixing things around the house.

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