At Welcome Home, we work hard to ensure resident happiness . Here are some of the things you have to look forward to.

Resident Guarantees

You have legal rights and it is our job to protect them for you. We believe that we should go above and beyond for our residents, so we provide these guarantees.

  1. If you call our office during business hours and have to leave a message, our Customer Service Department will respond to your message within 2 hours.
  2. Our maintenance department is available 24 hours a day, 7 days a week, 365 days a year, to take calls, troubleshoot, and respond to emergencies.

Lock Box Move Ins:

Most of our rentals allow for lock boxes to be left at the property to make moving in a breeze. The day your lease begins we will send you the code to the lock box to access the keys to your new home saving you a trip to our office.

Responding to Maintenance

  1. Our residents have access to a maintenance management software that makes it easy for you to report the issue, troubleshoot with our Maintenance Team, upload photos or files, and schedule with the vendors and contractors.
  2. Non-emergency maintenance requests are responded to within 2 business hours.

Move Out

When it comes time to move out, we provide a To-Do list to you to ensure ease of transferring possession back to us If requested, a property manager will provide an initial inspection to detail what needs to be corrected before turning the unit back over to Welcome Home Management.

Here's what some of our residents have to say about renting with Welcome Home Management:

"It's been a good experience so far! Welcome Home Management is easy to reach and accommodating. I'm happy."

- Mick Markarian

"Welcome Home Management and Jay have been a pleasure to deal with right from finding a suitable place to rent, up until ending our lease early due to purchasing a property. Despite a number of unfortunate and unforeseen incidents early in our rental Jay always maintained a positive attitude and ensured all issues were dealt with promptly and with minimal interruption to our home life. WHM are a very professional organisation who go above and beyond the minimum expectations to ensure the rental property is maintained at a high standard. While we are now home owners we have no hesitation in recommending Jay and Welcome Home Management to any prospective tenant or landlord."

- Gary Callaghan

"I’ve rented through a couple different agencies and had a handful of different landlords; Jay and Welcome Home have been 10/10 the best. Jay has been very responsive since day one and any issues that we’ve had have been resolved within a couple days. I can’t say enough good things and always recommend Welcome Home to anyone I know who’s looking for a place to rent!

Thank you!!"

- Lecksee Landlon

"I was looking for a rental on a time crunch and Welcome Home Management was incredibly helpful and easy to work with. Managed to lock down an awesome place and Jay has been very responsive since day one. I know I can always contact him if an issue arises and get it resolved quickly. I definitely recommend this company; they made the process so simple for me!"

- Jason van Rensburg